Customer Experience–Focused Leadership Role

We’re hiring a General Manager who owns the guest experience from the moment a guest walks in until they leave happy and want to come back.

This role is centered on three non-negotiables:

• Physical Space
• Consistent Food & Drinks
• Consistent Service

What You’ll Be Responsible For:

Physical Space

• Maintain a clean, organized, guest-ready restaurant at all times
• Set and enforce standards for cleanliness, presentation, music, lighting, and overall feel
• Identify and fix issues before guests notice

Food & Drinks

• Ensure food and beverage quality is consistent every shift
• Taste food and drinks regularly and give clear feedback
• Partner with kitchen and bar leadership to uphold recipes, presentation, and standards

Service

• Set the tone for warm, confident, professional service
• Coach managers and staff in real time
• Ensure service standards are trained, reinforced, and followed
• Handle guest concerns with urgency and care

Leadership Expectations:

• Lead on the floor during peak business
• Hold managers accountable to clear standards
• Coach consistently, not just when things go wrong
• Build a team that cares about details because you do

Qualifications:

• 3+ years of restaurant leadership experience (GM or AGM preferred)
• Strong eye for detail and high standards for guest experience
• Ability to coach, motivate, and hold teams accountable
• Calm, confident presence during busy shifts
• Open availability, nights & weekends work will be required

This is not a desk job. The General Manager sets the standard for the entire restaurant. When the GM is consistent, the guest experience is consistent.

If this sounds like you, please send a resume and description of what you are looking for to our company-wide HR manager Meg Garner hr@theporchws.com